Business Values
In order to get the true value from information, reporting solutions need to
focus on supporting the business in all of their activities, be them strategic
or operational. We focus on 5 core business values which drive the definition
and design of our reporting solutions:
FOCUS
All of the people within your company make decisions
that affect your business. We provide reporting solutions that are
personalised to individual needs, from strategic management to operational
resources. Delivering reporting solutions that align to existing processes,
allows information to be focused on the specific tasks that are performed.
We allow the individual to “FOCUS” on the decision that they need to make,
rather than how to get the information to help make the decision.
ACTION
Traditional reporting solutions provide static reports
to individuals throughout the organisation to allow them to measure various
aspects of the business. However, the next step in the process – doing
something about the results – is normally unclear or unsupported by the
solution.
We believe that any information delivered to an
individual needs to be “actionable”. If there is not an action that can (or
will) be taken from reviewing the information then the report is probably
not necessary. This use of actionable information pertains to all areas of
the business, and will allow individuals to become more dynamic in line
with the overall goals of the organisation.
COLLABORATION
Individuals within an organisation need to interact in
order to make the business function. Enhancing these interactions using
information will establish a better working environment and allow
collaboration to be measured. Creating a competitive environment where
individuals can compare their performance with others, and share successes
is key to business improvement. Understanding the ways in which individuals
communicate will then allow a business to identify best-practice and refine or improve business
processes to get the most out of their resources.
Our solutions focus on performance comparison amongst
peers and information sharing in order to create a collaborative competitive
environment at all levels within an organisation.
INTEGRATION
As the ways in which people communicate are increased, it becomes increasingly important to look beyond the organisation
to understand business performance. Our solutions utilise both structured, semi-structured and unstructured data to provide more
insight into how the company is perceived and allow for the creation of innovative sales and marketing strategies
that integrate with a user's buying process
TRACEABILITY
Understanding whether the company is meeting its goals
or not, is just the first piece of the Performance Management puzzle. In
order to fully understand and benefit from investment in Performance
Management solutions, a comprehensive closed-loop management system needs to
be in place.
As goals are identified, and strategies are developed
they need to be translated into operational actions. All of these levels
need to be monitored so that they can be improved, and allow the strategic
and operational aspects of the business to be balanced. Identifying which
strategic objectives are being delivered by either an IT project or
individual resource, provides not only a means of motivation – feeling part
of the organisation, but also allows for management to monitor the progress
and identify where improvements can be made. Too often, companies create
objectives and do not provide any level of traceability down to the
operational delivery. This lack of traceability leads to a reactive
management system, where it is normally too late when issues are recognised,
as reporting is performed at a higher-level without any reference to the
operations.
We bring this process to life and
close the performance loop between the high-level strategies and daily
execution. Annual plans can be mapped back to daily to-do lists. The
executive-level goals can be translated to department and functional area
metrics and measures to keep the organization in alignment and drive
consistency between annual plans and daily activity.
See more about TOMA's Performance Management Framework